Q. Who is Jump for Joy?
A. We are family owned and operated company who has been providing fun and entertainment for over 12 years to Metro Atlanta. We take great pride in assuring that each inflatable is delivered on time and is always clean and sanitized. We provide setup by an on-site professional to ensure the safest conditions for all guests.
Q. Are you insured?
A. Yes! We are fully insured
Q. How long can I keep the equipment?
A. Prices listed are for an 8-hour rental. We will arrive prior to your start time for set up. If you wish to keep the equipment longer than 8 hours please ask at time of booking as additional charges may apply.
Q. How much space do I need to set up the equipment?
A. That depends on the inflatable you rent, each has a different minimum requirement.
Q. Can an inflatable be set up on concrete or only grass?
A. The inflatables can be set up on concrete. However, a different set-up process is required, so please be sure to mention what type of surface you are wanting to set-up the bounce house on at the time of booking.
Q. What if there is inclement weather during my event?
A. Rain and high winds are the two most common types of bad weather, which require deflation of the unit. If local weather forecasts are calling for rain or winds exceeding 20 MPH on the day of your rental, we may have to cancel your rental for safety concerns. If rain arrives after the unit is set up, it must be deflated and all electrical connections should be disconnected. If the rain stops, the unit can be re-inflated to resume use. DO NOT use the unit if it is wet, as wet vinyl becomes very slippery and unsafe. Customers do not get a refund if rain occurs after delivery and set up, but we will contact you to discuss options if the weather looks like it may be a factor.
Q. How many kids can bounce at one time?
A. The exact number of children varies in weight. Maximum Weight Capacity - 250 pounds
Q.What is the Appropriate Age Group Capacity for Bounce Houses?
A. All ages, with supervision. Capacity is about 6 children at once.
Q. Can units be set-up indoors?
A. Yes, our units can be set up indoors or outdoors. Ceiling height should be at least 20 feet high. A school or church gymnasium or auditorium usually provides plenty of room.
Q. What type of power source is needed?
A. Any regular outlet will work. We prefer a 20 amp breaker but it is not a requirement. If your event is being held away from a power source we can provide a generator for an additional fee.
Q. Is a deposit required?
A. Yes, a $50 non-refundable deposit is required. If your event must be canceled that deposit can be applied to any future rental within 12 months.
What is your cancellation policy?
We wish no one ever had to cancel an event, but we recognize it happens due to sudden unforeseen circumstances like illness, tragedies or weather issues. Therefore, we try to be fair with people. If you have scheduled a party and paid for your inflatable when we sent you the payment link, you may cancel as late as the day of your event. However, you must contact us, by calling or texting us at least 2 hours prior to your delivery time. Note, your delivery time, not your party time. Delivery schedules are typically sent the day before your event. If you cancel at least 2 hours prior to your delivery time, we will refund all but a $50 deposit. But, you do not lose the $50. You can apply it toward another rental within 12 months of your original scheduled event. Be aware that once a piece of equipment is delivered and or set up there are no refunds.
Q. Do you work with Non-Profit Organizations & Schools for Fundraising?
A. Absolutely, please contact us to find out what type of programs are available for your special event.&